1. Summary
| What you bought | Refundable? |
|---|---|
| Repair that could not be completed | Yes — labour not performed is refunded |
| Repair that failed within the 30-day warranty | Redone free, or refunded if it cannot be fixed |
| Faulty part supplied by us | Replaced, or refunded if replacement is unavailable |
| Digital product not delivered or not working | Yes — full refund |
| Digital product successfully delivered and activated | No — unless faulty |
| Course cancelled before it starts | Yes — see the course section |
| Course cancelled after it starts | Pro-rata credit or refund, at our discretion |
2. Repair services
- Cannot be completed: if we cannot carry out the repair, or you decline the quote, you pay nothing for labour on work not done. Any diagnostic fee agreed in advance remains payable.
- Not fixed: if the same fault returns within the 30-day warranty period, we will redo the work at no cost. If it genuinely cannot be resolved, the labour charge for that repair is refunded.
- Better than expected: if we diagnosed one fault and a cheaper solution fixed it, you pay the lower amount.
- Change of mind after work is done: once a repair has been completed correctly and the device returned working, the labour charge is not refundable.
- Warranty covers the specific repair performed, not unrelated faults that appear later. See Terms §4.
3. Parts and hardware
- Parts we supply and fit carry the 30-day warranty alongside any manufacturer warranty.
- A part that fails within warranty is replaced free of charge, including refitting. If the identical part is unavailable, you may choose a refund of the part price or a suitable alternative.
- Parts you supply yourself, or that you ask us to order from a third party, are covered by that supplier's policy. We will help you raise the claim but cannot refund them ourselves.
- Damage caused after collection — impact, liquid, power surge or intervention by another technician — voids the part warranty.
- Consumables (thermal paste, cleaning materials, ink, toner) are not refundable once used.
4. Digital products
- Not delivered: if your download link or licence key does not arrive, or does not work, we will fix it immediately or refund you in full.
- Not as described: if a product does not do what its description states, tell us within 7 days and we will refund you in full.
- Successfully delivered and working: because digital products cannot be returned, they are not refundable once the download link has been used and the product works as described.
- Accidental duplicate purchase: contact us within 7 days and we will refund the duplicate.
- Licence already activated on another device: we cannot refund or transfer a licence that has been activated elsewhere.
5. Courses
- Cancelled before the course starts: full refund.
- Cancelled within the first week: refund of fees for unattended classes, less any materials already provided.
- Cancelled after the first week: a pro-rata credit against a future batch, or a partial refund at our discretion.
- Course cancelled or rescheduled by us: choose an alternative batch or a full refund of fees for the affected portion.
- Missed classes: we will share notes or a recording where available, but fees are not refunded for classes you did not attend.
6. How to request a refund
- Contact us by WhatsApp or email with your order or booking reference.
- Explain the issue and, where useful, send a photo or screenshot.
- For repairs, bring the device in so we can inspect it. We cannot process a repair refund without seeing the device.
- We will confirm the outcome in writing, including the amount and method.
7. Processing times
- We respond to every refund request within 2 working days.
- Approved refunds are processed within 7–14 working days.
- Refunds are returned by the original payment method where possible. Bank, JazzCash and Easypaisa transfers may take additional time to appear depending on the provider.
- Where the original method cannot be used, we agree an alternative with you in writing.
8. What is not refundable
- Repairs completed correctly where the device is working as agreed
- Diagnostic fees that were agreed in advance and the diagnosis was delivered
- Damage not caused by us, including after handover
- Digital products that were delivered and work as described
- Consumables once used
- Third-party products purchased on your behalf, subject to that supplier's policy
- Losses beyond the amount you paid us, such as lost business or lost opportunity
9. Contact
MK Tech & Soft
WhatsApp and phone: +92 307 6667794
Email: info@mktechsoft.net